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Quite often, when we buy insurance, purchase auto insurance on price and price alone. Let’s face it, accidents are not fun. When you have an accident and you need car repairs, do you want an insurance company that cuts corners? As cars evolve, the claims experience must evolve too. So, when you choose an insurance company, what do people say about their claims service?
It’s true that everyone wants to save as much as they can on their car insurance. But when the claim is on your car, you want the insurance company to leave no stone unturned. Quality and Safety are things than cannot be compromised. Travelers auto insurance seems to have figured that one out.
A True Story about a Client’s Claims Experience
A few years ago, one my clients took her vehicle to a Travelers ConciergeClaim Center. They returned so excited about the service, they asked me if they could switch all their policies to Travelers Insurance. The fact that a client would ask this based on a claims experience, makes you reconsider the importance of an insurance company’s claim service before and after the policy is sold.
My Personal Tour of the Collision Repair Facility
Today, I toured a Travelers ConciergeClaim Center in Lewisville, TX. The location was truly impressive. The staff appeared friendly, courteous and knowledgeable. The location was extremely orderly and clean. The purpose of tour was to help agents understand the what sets the Travelers ConciergeClaim experience apart from other insurance companies.
No Waiting for a Rental Car
Upon arrival, I noticed that this claim center does has an Enterprise Rent A Car office on premises. That means that you actually get your rental car the moment your enters the repair facility. The representatives stressed the reason for having a rental car company on premises means that you save time by not having to wait for a company to pick you up.
Perks for Travelers Customers
For those that do not have rental reimbursement on their policy, Travelers insureds that use a ConciergeClaim Center get a free loaner car. At lease they stressed that in Lewisville. So, if you’re in the Dallas area and you have Travelers insurance, there’s a nugget for you in case of a claim.
Another neat feature of the Travelers Concierge Claims service, were the dedicated bays. Travelers has a section of the body shop dedicated to Travelers customers only. From time your keys are taken, an insurance company representative is on premises ensuring that your car is repaired properly handled. The representatives stressed the fact that customers could receive daily updates, email, phone calls, or whatever. The importance is that the insurance company is taking care of your car through out the claims process.
Lifetime Claims Guaranty
After your car is done, Travelers guarantees your repairs for as long as you own your cars. That means that if they forgot to connect a mirror’s wiring, you can go back and get it done. All in all, the tour of the ConciergeClaim center makes me really think about the folks that ask about Travelers insurance. Their attention to detail, clean and courteous environment, combined with the time saving attention to detail makes choosing their claims center a no brainer if I ever have to my vehicle repaired.